0kbd's Privacy Policy

This Privacy Policy ("Policy") has been prepared by the 0kbd platform ("we", "us") and applies to users ("you", "your") of the website https://0kbd.lat and related services ("Platform"). This Policy explains how we collect, use, process, and protect your personal information.

By starting to use the Platform, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, you are requested to refrain from using the Platform. This Policy may change from time to time, and we will notify you appropriately of any significant changes.

We may collect various types of information for the purpose of account registration and service delivery on the 0kbd platform. Details of the information collected are outlined below.

2.1 Personal Identity Information

• Full name
• Date of birth (required for age verification — for users aged 21 or older only)
• Email address
• Mobile number
• National ID card or other identity verification document details (as part of the KYC process)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Other relevant payment-related information

2.3 Technical & Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Page visit time and duration
• Game play history and activity logs
• Information collected through cookies and similar tracking technologies

0kbd uses your collected information for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Identity verification: To confirm age and complete the KYC process for fraud prevention.
3. Financial transactions: To process deposits and withdrawals and ensure transaction security.
4. Customer support: To resolve your complaints, queries, or issues via 24/7 live chat and email support.
5. Platform improvement: To analyze user experience and improve the quality of our services.
6. Security assurance: To protect platform security, prevent cyberattacks, and detect fraudulent activity.
7. Legal compliance: To comply with applicable laws and regulations.
8. Responsible gaming: To identify problematic gaming behavior and provide timely support.

0kbd may share your information with third parties only in the following limited and specific circumstances:

4.1 Service Provider Partners

We work with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions. Only the minimum information necessary to complete a transaction is shared with these partners, and they may not use this information for any other purpose.

4.2 Technology & Gaming Partners

Our game provider partners including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the technical information necessary to deliver specific gaming services. This information is used solely for the purpose of operating games and ensuring fair play.

4.3 Legal Obligations

We may be legally required to disclose information to comply with a court order, a lawful request from an investigating authority, or applicable law. In such cases, we will make every effort to notify you in advance where possible.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new controlling entity will also be bound by the terms of this Privacy Policy.

The 0kbd platform uses cookies and similar technologies to improve user experience and operate its services. A cookie is a small text file stored in your browser.

5.1 Types of Cookies

• Essential cookies: These are necessary for the platform's core functions, such as login sessions and security.
• Functionality cookies: These help remember your preferences and settings.
• Analytics cookies: These are used to monitor platform usage and gather statistics.

5.2 Cookie Controls

You can choose to accept or decline cookies through your browser settings. However, disabling essential cookies may prevent some important platform features from working properly.

0kbd has implemented industry-standard technical and administrative measures to ensure the security of your personal information. The key components of our security framework are as follows:

• SSL/TLS encryption: All data exchanged between the platform and your device is protected through SSL encryption.
• Secure server infrastructure: Our servers operate in secure data centers with both physical and cyber security in place.
• Access controls: Only authorized staff can access the data they need to carry out their specific responsibilities.
• Regular security audits: Our systems undergo regular security reviews.
• Data anonymization: Personally identifiable information is removed as much as possible from analytical work.

0kbd retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Required information is retained for as long as your account remains active.
• Even after account closure, information may be retained for as long as needed to meet legal obligations and resolve disputes.
• Financial transaction records are retained for the applicable legal period.
• After the specified period ends, information is securely deleted or anonymized.

You have the following rights in relation to your personal information:

8.1 Right to Access

You can find out what information we have collected about you and how it is being used.

8.2 Right to Rectification

You can request correction of any inaccurate or incomplete information stored in your account.

8.3 Right to Erasure

In certain circumstances you may request deletion of your information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

Where applicable, you may object to the processing of your information for specific purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team — via 24/7 live chat or by email at [email protected].

The 0kbd platform is strictly for individuals aged 21 or older only. We never intentionally collect or process personal information of minors. Age verification is mandatory at the time of account registration.

If it comes to our attention that a minor has created an account using false information, that account will be suspended immediately and the associated information will be deleted.

In some cases, delivering our services may require your information to be transferred to servers or technology partners located outside Bangladesh. Such transfers are only carried out when adequate data protection measures are in place at the destination.

For international data transfers, we ensure that the receiving party is able to provide a level of protection equivalent to this Privacy Policy.

0kbd reserves the right to modify or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• Posting a notice on the platform
• Sending a notice to your registered email
• Updating the "Last updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live chat: Active 24/7 in English — start directly from any page on the platform.
• Email: [email protected]

We take your complaints and requests seriously and will do our best to respond in a timely manner.